The problem is specific.
Your solution should be too.

Lost keys.
Not the end of the road.

Misplaced, stolen or simply nowhere to be found? Tell us whether you have any working keys left. Replacement possibilities depend on the vehicle and its key or immobiliser system.

• Vehicle make, model and year
• Whether any working key remains
• Your location and the circumstances

If keys were stolen, mention this so you can discuss appropriate security steps. Don’t send security codes or ownership documents through the form.

One key is good.
A spare is a plan.

A second key is worth considering before you need it. Ask about the available standard, remote or smart-key options for your vehicle, including any programming required.

• Tell us what your current key looks like
• Confirm whether it starts the vehicle reliably
• Ask what is included in the quoted price

Key availability and functionality differ by vehicle. We’ll confirm what can be supplied rather than assuming every key is the same.

Locked out?
Start with a call.

Keys locked inside or a door that won’t open? Let us know where the vehicle is and what happened. We’ll discuss whether a suitable entry service can be arranged.

• Vehicle make, model and location
• Where the keys are, if known
• Any existing lock or door damage

Access is only considered for an authorised request. Don’t attempt to force a window or door based on advice from this website. If someone is in immediate danger, call 999.

Small fault.
Big inconvenience.

A damaged shell, worn button or remote that only works sometimes can disrupt your day. Describe the symptoms so we can discuss assessment, repair or replacement options where suitable.

• Does the key still start the vehicle?
• Which buttons or functions have stopped working?
• Was the key dropped, damaged or exposed to water?

Some faults originate in the vehicle rather than the key. We won’t assume a new fob will resolve every issue.